Relationship Marketing comprehensively examines relationships in marketing and how these influence modern marketing strategy and practice by critically reviewing and analysing what has been described as marketing s new paradigm Established as the key text in the area the fourth edition continues to offer an accessible and authoritative introduction to this increasingly important subject It retains its informed coverage of the most recent and important literature as well as clearly organising and structuring the book around its core themes The new edition includes a wide range of examples to illuminate the real world relevance of concepts In addition overviews and summaries add clarity and help consolidate understanding This book is ideal for undergraduates and postgraduates taking modules in Relationship Marketing Customer Services and Marketing Communications It is core reading for the CIM Level 4 module on Stakeholder Marketing