Quality & Performance Excellence

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Delivering cutting edge coverage that includes the latest thinking and practices from the field QUALITY AND PERFORMANCE EXCELLENCE 8e presents the basic principles and tools associated with quality and performance excellence Packed with relevant real world examples the text thoroughly illustrates how these principles and methods have been put into effect in a variety of organizations It also highlights the relationship between basic principles and the popular theories and models studied in management courses The eighth edition reflects the 2015 16 Baldrige criteria and includes new boxed features experiential exercises and up to date case studies that give you practical experience working with real world issues Many cases focus on large and small companies in manufacturing and service industries in North and South America Europe and Asia Pacific In addition chapters now open with a Performance Excellence Profile highlighting a recent Baldrige recipient Delivering cutting edge coverage that includes the latest thinking and practices from the field QUALITY AND PERFORMANCE EXCELLENCE 8e presents the basic principles and tools associated with quality and performance excellence Packed with relevant real world examples the text thoroughly illustrates how these principles and methods have been put into effect ...in a variety of organizations It also highlights the relationship between basic principles and the popular theories and models studied in management courses The eighth edition reflects the 2015 16 Baldrige criteria and includes new boxed features experiential exercises and up to date case studies that give you practical experience working with real world issues Many cases focus on large and small companies in manufacturing and service industries in North and South America Europe and Asia Pacific In addition chapters now open with a Performance Excellence Profile highlighting a recent Baldrige recipient

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