Professional Front Office Management, Pearson New International Edition (International eBook)
Robert Woods; Jack D. Ninemeier; David K. Hayes; Michele A. AustinEbook
Sinopsis ebook
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments The text details policies and procedures that address the department s critical role of serving guests coordinating employee communication and utilizing technology to benefit guests staff and owners The front office is the hub of the property s communications and operations systems and usually the first point of contact for a hotel guest