Managing for Quality and Performance Excellence
Evans/LindsaySinopsis
Packed with current examples cases and illustrations market leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE 10e focuses on the fundamental principles of total quality and emphasizes high performance management practices such as those reflected in the Baldrige Criteria Written by experienced leaders in the fields of performance management and quality the text delivers the definitive resource for coverage of ISO 9000 certification Six Sigma and the U S Malcolm Baldrige National Quality Award standards A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book s managerial focus and pertinent technical topics You can efficiently prepare to become an ASQ Certified Quality Manager as this edition covers most of the Body of Knowledge required for ASQ certification It s everything you need now and throughout your career to ensure quality management success