Gain the professional communication skills you need for educational success and a career advantage with ILLUSTRATED COURSE GUIDES VERBAL COMMUNICATION SOFT SKILLS FOR A DIGITAL WORKPLACE 3E Part of the popular and helpful ILLUSTRATED SOFT SKILLS SERIES this book makes it easy to learn the essential soft skills necessary to succeed in today s competitive workplace Timely information throughout this edition highlights the marketable communication skills required for today s technological business world This edition delves into the importance of effective professional and polite verbal communication from speaking with clients to everyday dialogue with colleagues