Appropriate Courses Conflict Management and Negotiation Becoming an effective negotiator is a universal skill that can benefit all Unlike other books Conflict Management explores how to develop this universal skill using a very individual personalised approach Grounded in theory and research it examines the psychological and sociological factors inherent in the negotiation process It explores the complexities of negotiations by looking at how conflict is related and how temperaments and personality traits impact the process Filled with exercises self assessment tools examples and cases the book links theory to practice and gives readers an opportunity to develop practice and perfect their own unique set of negotiation skills