A Guide to Computer User Support for Help Desk and Support Specialists
BeisseSinopsis
Develop the critical people skills and exceptional technical abilities necessary to provide outstanding support with Beisse s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS 6E This useful guide focuses on the information resources and technical tools current and future professionals need most to excel in a user support position This book s clear balanced coverage helps you develop the skills to handle troubleshooting and problem solving successfully communicate with clients determine a client s specific technology needs train end users and even handle budgeting and other management priorities You learn to work with the latest developments from Web and email based support to Microsoft Windows cloud computing and ethical challenges Special features such as Tips role playing scenarios On the Web Pointers Discussion Questions and Case Projects help you actively improve your skillset